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CAREer Diary

Helping young people move from career uncertainty to imagining what comes next.

  • Participatory research
  • Co-design
  • Futures thinking
Client
Project CAREer, Erasmus+ KA2
Role
Service Designer
Timeline
December – May 2025
Countries
Estonia, Italy & Spain
Abstract peach, pink and lilac haze with a dotted circle and orbit line

TL;DR

Problem

CAREer focused on employability, but research revealed a deeper gap: young people needed more support to reflect, build agency and imagine possible futures. The existing diary felt too institutional and rigid.

Research

Participatory research across Estonia, Italy and Spain revealed three gaps: reflection, agency and future readiness.

Design

I co-designed a more personal, accessible diary with youth workers and participants, then extended it through my Master’s thesis with a Futures Thinking layer.

Outcome

The diary evolved from a career worksheet into a space for reflection, self-expression and future exploration.

The problem

CAREer emerged from an Erasmus+ initiative supporting youth employability across Estonia, Italy and Spain. The starting assumption was familiar: build skills, improve employability, create better pathways into work.

Across Europe, young people face increasingly complex transitions into the labour market. Around 20% of youth globally are NEET, navigating not only unemployment but structural barriers, lack of agency and uncertainty about their future. They are asked to make decisions about their future without always having the tools to understand who they are, what they want, or what might be possible.

Three gaps emerged

Three gaps: Reflection (how can I understand my strengths, values and direction?), Agency (how can I turn available resources into meaningful action?) and Future readiness (how can I make decisions when the future itself is uncertain?), all feeding into the CAREer Diary, designed for reflection, not instruction

Design

I approached the redesign through participatory research, co-design and futures thinking, working alongside youth workers, NGO partners and young participants across the CAREer ecosystem.

First, we redesigned the existing diary together. We made the language more colloquial and human, opened up space for writing and self-expression, introduced more interactive elements, and explored the diary as a physical object that could be personalised, rather than simply completed.

But the research pointed to another opportunity. Most career tools ask young people to look backwards at their experience or forwards towards a specific career decision. Very few create space to explore uncertainty itself.

Four young people around a café table working on a printed diary exercise
Co-design with young participants.

What if the diary could help young people imagine before they decide?

A Futures Thinking chapter

For my Master’s thesis, I introduced a Futures Thinking chapter that translated foresight methods into accessible exercises for personal reflection.

1.

Future Wheel

Explore how one possible future could create different consequences and opportunities.

2.

Horizon Scan

Connect wider social and technological changes to your own life and possibilities.

3.

10 Years Time Travel

Imagine a meaningful future in detail, moving beyond abstract aspirations into a tangible picture of everyday life.

A young woman filling in a digital version of the diary on a tablet
The diary works on paper and on screen.
The printed diary open on a wooden table, showing the Futures chapter
The Futures Thinking chapter in the printed diary.

The shift

From

“What should I do?”

To

“What could my future look like, and what might I need to get there?”

Reflection

Reflection isn’t automatically available to everyone. It is a capability that can be supported, practised and designed for.

Small design decisions mattered: changing the language made the tool feel more human; leaving space for personal expression created ownership; and introducing futures thinking gave young people permission to explore possibilities without having to commit to one answer.

It also changed how I think about the role of the youth worker. Rather than simply delivering career guidance, they can create the conditions for young people to reflect, question and imagine for themselves.

The core insight

The most important shift wasn’t the diary itself. It was moving from designing answers for young people to designing the conditions in which they can shape their own.

Academic study

This project also became the foundation for my Master’s thesis at the University of Lapland, where I explored the relationship between youth employability, agency, reflection and futures thinking in greater depth.

The thesis documents the research methodology, stakeholder interviews, thematic analysis, and the development of the Futures Thinking framework behind the diary extension.

Research process: 12 semi-structured interviews with youth workers, NGO representatives, HR professionals and career counsellors across Estonia, Italy and Spain, read both as academic research and as a live service design process
The same fieldwork served as formal academic research and as a live service design process.
Design process diagram: discover, define, design and deliver phases, with the key activities and outputs of each
The design process behind the CAREer Diary.